How Does It Work

Incident Response (IR) is the systematic, organized response to addressing and managing incidents as they happen.  An incident can be anything from a panic button being activated to a water leak being detected.  With the recent advances in IoT sensors and devices, the ability to detect and respond to incidents is expanding rapidly.  Not only responding but preparing for and managing incidents with a proactive and systematic plan that can minimize the duration, impact and recovery time required to effectively deal with an incident.

Add Machine Learning / Artificial Intelligence to the mix while harnessing the power of the cloud and you have the benefit of accessing millions of samples and interpreting them in the proper context, within seconds, enabling it to qualify an incident and reduce false alarms and response times.  Response times are critical.  Machines are far better at sorting through large amounts of data than humans.  AI is revolutionizing the way in which operational teams work, especially because it is flexible and scalable. 

Benefits of AI when applied to Incident Response

In short, AI allows us to:

  • Classify an incident quickly and accurately.
  • Scope the incident, what was effected?
  • Triage the source-where and how did it happen?
  • Prioritize the incident-How fast does it need to addressed?
  • Streamline execution using queues.

"The goal is to automate where possible and supplement when not."

-Terry Booysen, CEO

Virtual Control Room

Once your devices have been set up and assigned to a call centre, or provider, they can be managed from the Virtual Control Room.

If you have NPR cameras, you’ll be able to add vehicles of interest and receive alerts for them.

Escalate/De-escalate events based on pre-determined criteria and follow custom SOP’s.


Virtual Patrol integrates with various platforms, including Telegram, BuddyGuard, Aura and Listener.  Since we are device agnostic, we integrate with various IoT platforms as well.

When an event occurs, Virtual Patrol sends notifications via your preferred platform with gps location and route tracking.  Notifications link to live views of cameras and alerts responders if required. 

Generic / Custom Standard Operating Procedures

Standard Operating Procedures can be customized based on the Provider’s own procedures, or for specific clients/devices/geographic areas, etc.

Each SOP is allocated a level. This level refers to how fine the level of control is. For example, Level 1 is a global, catch-all SOP across all device types. Level 2 might be an SOP to be followed for a specific device type, like cameras. Level 3 can be a specialized SOP only for cameras in a specific area, or street. The lower levels will act as a catch-all plan whereas you can have a finer level of control in the higher levels. If a high level SOP does not apply to an event/trigger, that event will fall though to the next lower level SOP.

Standard Operating Procedure


Run immediate reports or schedule daily reports.  Improve efficiencies with event statistics and analytics generated for each report.


A trigger is any IoT device that can generate an alert that needs to be sent to a responder/notification group.  The applications are endless, from smart water analysis or temperature monitoring, to fleet tracking and power outages.  The IoT Incident button is one of our favourites.

Incedent/Panic Button

This stand alone button activates CCTV cameras within a specific geofence area around the user’s location.

The activation also alerts Virtual Patrol Users on the incident and notifies selected contacts.  It will track your route and update recipients until the event has been resolved.

Virtual Patrol offers free service to community run neighbourhood watches, please contact us for more information.